The service agreement is our premium service agreement!
This service provides unlimited support from our team of experts. Our team is ready to resolve any issues or to simply improve your knowledge of the software.
Included in the SMART program is access to our latest software versions. We provide 2 major updates per year to enhance your investment.
Dedicated sessions (in person or remote) are provided on a regular basis as part of this service.
Subscribing to our SMART Program ensures you are making the most of your investment in Steel Projects.
Unlimited technical assistance & support
- Assistance provided via phone, email and remote access to your desktop with Team Viewer.
- Expanded time zone coverage is provided thanks to our global office locations. Urgent requests can be addressed during non-standard office hours of the work week.
- Our automated system quickly generates a support ticket that is used to track the progress or your request.
Software upgrades and improvements
- New version releases and upgrades.*
- Fixes and improvements to existing features.
When you invest in our software, you invest in years of experience, code writing, research and development. You are investing in the product as it exists today.
However, our product is never ‘finished’ : we are always developing new features, enhancing the user experience, and researching new technology. Our product team meets regularly to evaluate new customer driven features to be developed and integrated into new versions.
Exclusive advantages
- Access to regular webinars presenting new features.
- Access to user days for the same reasons as webinars, in addition to the opportunity to meet our team and other users. This can sometimes be done remotely.
- Personalized follow-up, from our experts, is provided with dedicated online sessions. These can be used as “refresher training” or to dive deeper into your user experience. Our SMART subscribers have 3 hours available to them, annually, for this purpose.
Benefits
- Get access to high quality assistance and advice provided by experts of your field.
- Multiple channels available for assistance (email, phone, remote access).
- Stay current with the latest software version .
- Continually improve your Steel Projects software skills.
- Benefit from high quality service for a low annual investment.
* Only valid within the current 'generation' of software . Contact our support team for guidance to upgrade from previous generations to the current one.
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